All systems operational

Medmio is running normally.

Last refreshed Region us-east-1 Health checks every 60s

Current status by service

Operational Maintenance Degraded Each bar = 1 day · Past 90 days

Web & Mobile

3 services · all operational

Web Portal

Operational

Provider browser portal — charge review, patient lookup, reporting.

ui.medmio.com·Angular SPA via CloudFront·P95 TTFB: 142ms

— 99.97% uptime · 1 maintenance Today

iOS App

Operational

Charge capture, voice dictation, photo capture — native iOS distribution.

com.medmio.ios·App Store v2.4.1 (b218)·Min iOS 15.0·Crash-free: 99.96%

— 100% uptime · 0 incidents Today

Android App

Operational

Charge capture, voice dictation, photo capture — native Android distribution.

com.medmio.android·Play Store v2.4.1 (b218)·Min API 28 (Android 9)·Crash-free: 99.94%

— 100% uptime · 0 incidents Today

APIs & Authentication

3 services · all operational

Authentication Service

Operational

Login, SSO, token refresh, session management for web and mobile clients.

auth.medmio.com·POST /v1/auth/login·POST /v1/auth/refresh·P95: 87ms

— 99.97% uptime · 1 incident Today

Provider API

Operational

Charge capture, encounter, claims, scheduling, and provider-side endpoints.

api.medmio.com/provider/*·GET/POST /v1/encounters·GET /v1/charges·P95: 238ms

— 99.97% uptime · 0 incidents Today

Patient Portal API

Operational

Patient-facing endpoints — intake forms, billing inquiries, statement access.

api.medmio.com/portal/*·GET /v1/intake·GET /v1/billing·P95: 176ms

— 99.99% uptime · 0 incidents Today

AI & Clinical Integration

3 services · all operational

CodeSightTM Coding Engine

Operational

AI-powered ICD-10 / CPT generation, confidence scoring, audit-grade flagging.

POST /codesight/v2/code·POST /codesight/v2/score·Model rev cs-2026-02-r4·P95: 1,180ms

— 99.98% uptime · 0 incidents Today

Mirth Connect (HL7 Integration Engine)

Operational

HL7 v2 / FHIR R4 channel routing for clinical-data exchange between Medmio and EHRs.

14 active channels·HL7 v2.5.1 / FHIR R4·Throughput: ~2.4 msg/s·Routing P95: 42ms

— 99.96% uptime · 1 maintenance Today

EHR Integration Adapters

Operational

Bidirectional adapters for Epic, Athenahealth, eClinicalWorks, NextGen, Cerner, and 7 other EHRs.

12 EHR adapters·FHIR R4 + HL7 v2.5.1·Round-trip P95: 317ms (varies by remote EHR)

— 99.95% uptime · 0 incidents Today

Data & Infrastructure

3 services · all operational

Clinical Data Lake

Operational

Patient records, longitudinal encounters, and clinical history — encrypted, multi-AZ replicated, queryable in real time.

AES-256 at rest·TLS 1.2+ in transit·Multi-AZ replication·Auto-scaling storage·Query P95: 11ms

— 99.97% uptime · 1 incident · 1 maintenance Today

Object Storage

Operational

Clinical photos, document attachments, exported reports.

SSE-AES256·TLS-only access·VPC gateway endpoint·PUT/GET P95: 63ms

— 100% uptime · 0 incidents Today

CDN & Edge Network

Operational

Global edge delivery and WAF protection for the web portal and public assets.

CloudFront·200+ edge locations·TLS 1.2+ (sni-only)·WAFv2 Common Rule Set·Edge P95: 24ms

— 100% uptime · 0 incidents Today
Synthetic probes from us-east-1, us-west-2, eu-west-1 Aggregated from CloudWatch + on-host agents
Average: 99.98% across all services · rolling 90 days

Recent incidents & maintenance

Past 90 days
— —
Degraded performance

Clinical Data Lake — elevated CPU; storage auto-scaled

Sustained high CPU utilization (above the 80% alert threshold) and a low-storage warning on the primary cluster, triggered by a longer-than-usual analytical query batch. Auto-scaling policy added 1 TB of storage and shifted read workload to a multi-AZ replica. Query P95 returned to baseline within 18 minutes; no failed queries, no data loss, no customer-visible downtime.

Duration: 22m 11s · Identified: T+5m · Auto-mitigated: T+18m · Resolved: T+22m
Resolved
— —
Degraded performance

Authentication Service — elevated login latency

Brief elevated P95 latency on POST /v1/auth/login after a connection-pool tuning regression in the auth service. No failed logins; tokens issued normally throughout the window. Resolved by rolling back the change and increasing the pool ceiling.

Duration: 12m 04s · Identified: T+3m · Resolved: T+12m
Resolved
— —
Scheduled maintenance

Web Portal — Angular bundle + CDN cert rotation

Planned deployment of v2.4.1 Angular bundle to ui.medmio.com with simultaneous TLS cert rotation at the CloudFront edge. Blue/green deployment kept the prior bundle warm; users on stale tabs received a soft-refresh prompt. Zero authentication interruptions.

Duration: 9m 32s · Planned: 20m window · Completed early
Completed
— —
Scheduled maintenance

Mirth Connect — HL7 v2.5.1 patch deployment

Planned channel restart to roll out an HL7 v2.5.1 parser patch. Outbound channels paused, queued, and resumed; no message loss. Affected EHR adapters reconnected automatically within the maintenance window.

Duration: 14m 18s · Planned: 30m window · Completed early
Completed
— —
Scheduled maintenance

Primary Database — multi-AZ failover validation

Quarterly validation of MSSQL multi-AZ failover. Brief connection retries (<30s) for in-flight queries; ORM-level retry handled all reconnects automatically. No data loss; validation passed.

Duration: 8m 41s · Planned: 15m window · Completed early
Completed

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